Marine Cargo Insurance

(1) Duty to Mitigate damage

Mitigate the extent of damage, taking all reasonable measures to minimize and prevent further loss or damage.

(2) Take remarks on delivery records

When goods are delivered from ocean / air carriers, port authorities, customs & inland carriers, take remarks on delivery records at each stage of delivery.

Entry example,

• 2 packages short delivered, broken, wet
• 1 package No.2 torn and 3 pieces missing
• 5 coils heavily dented and covers rusty

Things to Avoid

• Do not sign a clean delivery receipt if the cargo has arrived in damaged or short shipments.
• Do not dispose of damaged cargo and/or packing material prior to survey or our consent.
• If there is a risk that the damage will increase, please take reasonable measures to minimize and prevent further loss or damage.

In case of containerized cargo

When receiving cargo by container, please take the following points into consideration.

• Before opening the container door, check whether there are any abnormalities in the container seal and whether the letters and numbers on the seal are the same as on the B/L.
• While removing the contents of the container, check the number of items and whether there are any exterior abnormalities.
• Please be aware that if a shortage or damage is discovered a significant amount of time after devanning, and it is unclear when and where it occurred, it may not be covered by insurance.

1. Report the loss/damage immediately to the Insurers

• When the cargo was damaged in export/trilateral transport, please notify claim agents designated on policy.

Cargo Claim Procedures.pdf

2. Please send Invoice, Packing List, B/L, photographs by Email.

3. Immediately send claim notice to the carrier and any other responsible parties.
If the case of air transport, please make sure to send claim notice within 14 days.

When you find loss, please request the investigation for undelivered cargo against the carrier. If it cannot be found through investigation, a written confirmation of non-delivery (Non-Delivery Certificate) must be obtained from the responsible party in the end.

After the receiving the cargo, please inspect the contents of the cargo immediately.

(1) A survey will be conducted depending on the damage situation.

(2) In some cases where the claim amount is minimal, a survey may not be necessary.

About inspector (surveyor)

A specialist who investigates the details of an accident, its cause, damage, etc., from a third-party perspective. If the amount of damage is expected to exceed a certain amount, an inspector (surveyor) will be sent to conduct a survey. Moreover, if there are any points of uncertainty regarding the cause of the accident, time of occurrence, or the like, an inspector may be sent to conduct an on-site investigation regardless of the estimated amount of damage.

• The insurance company will determine the amount of insurance to be paid based on the results of the inspector's on-site investigation (survey report).
• Where appropriate, you may be asked to consider repairing/retouching the damaged items as well as whether they can be resold.

The insurance company will pay the insurance money to your designated account and send the payment notice.

After paying the insurance money, the insurance company will claim damages from the person responsible for the accident on your behalf.

Subrogation of claims
As one of the conditions of insurance, the customer is obligated to maintain their right to claim damages from the person responsible for the accident (such as a carrier). Please note that the following procedures are required in order to verify the insured accident and claim damages from the party responsible for the accident. Moreover, after paying the insurance money, we may claim damages from the party responsible for the accident on your behalf.